Upon discovering the issue, Microsoft says it disabled the compromised support agent’s credentials in order to prevent further unauthorised access. If that is indeed the method through which the hackers were able to access information stored in users’ email, then even accounts protected with two factor authentication would have been at risk.Īccording to Microsoft, this unauthorised access took place between January 1st 2019 and March 28th 2019. Microsoft says that it had identified that one of its support agents had had their username and password stolen, which allowed hackers to access information stored within users’ email accounts. In the email, more details are shared of just how the unauthorised account access took place. One of the unfortunate victims of the security breach was Reddit user Keats852, who posted a screenshot of the email he received from Microsoft. See How do I give feedback on Microsoft Office for more information.The tech giant told TechCrunch that the attached “affected a limited subset of consumer accounts”, but that paid-for enterprise customers were not affected. Please send us your feedback to help us prioritize new features in future updates. Post questions, follow discussions and share your knowledge in the Community. To get help and troubleshoot other Microsoft products and services, enter your problem here. If you can't sign in, click here.įor other help with your Microsoft account and subscriptions, visit Account & Billing Help. To contact us in, you'll need to sign in. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes. To get support in, click here or select on the menu bar and enter your query.

You can also get support from other users in our Community forum, or get help by selecting Contact Support below: How to get sender support if you cannot send email to an or Hotmail user Learn how to reduce your mailbox size so that we can reply at Storage limits in. If your mailbox is full, we won't be able to reply to your request.

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